FAQ

What time is check-in and check-out?

Time of check in is at 2pm

Time of check out is 10 am

I can leave the room late?

The latest check out time is at 12noon, in case you need to wait for a transport you can hang around our premises

Can i choose the type of bed I want in my room? (Large bed – two beds)

Sure, you can send us an email at info@arenalhostelresort.com with your full name and reservation number, soliciting the type of bed your asking for

The rooms have a balcony or terrace? Can I reserve one?

The Arenal Hostel Resort, counts with first floor romos as well as second as long as we have availability you can check with us to reserve your preference

Is there Rooms for non-smokers?

We do not have rooms for smokers because we are coupled to the law # in costa rica

Indicating that smoking is prohibited in public places

How many floors does the building have? Is There elevators?

Our Hostel has two levels and we do not have an elevator

Is there air conditioning in the rooms? Functioning all year?

All rooms have air conditioning that function all year round

Is your hostel adapted for the handicapped?

We have sidewalks and wheelchair accessibility in some areas of the hostel as well as rooms for disabled

Can you keep my luggage when I leave the room?

The hostel keeps your luggage safely, we have a room where you can store your belongings, in case of any object of high value is lost please report it to reception as soon as possible.

Where I can park my car in a safe place? Does it cost anything?

We have a parking lot that has a gate and it also counts with security cameras, it does not cost anything for our clients

Is there an Internet or e-mail terminal for guests?

There is a common area where you are available to use the internet

Do They offer high-speed internet in the room for my laptop? Is it Wireless?

Everywhere inside our Hostel offers high speed and wireless internet

What languages are spoken in Reception?

Our staff speaks very good English and Spanish

I wish to iron a shirt. Irons are available to customers?

We do not offer Irons

Where can i rent a car?

In Costa Rica there are plenty of car rental services like, adobe, Alamo and mapache with offices all over the country

If I have several stays at a particular period of time, can leave a bag with some clothes for the next stay?

Yes sure! In our hostel we have a luggage storage where you can leave your belongings and come back for them while you’re out somewhere else

Is there pick up service at the airport?

We have available shuttle bus as well as private transfer from and to the airport, they do have an additional cost, to reserve transportation please send us an email at info@arenalhostelresort.com

What bus stop is the closest to the hostel?

The bus station closest to the Hostel is about 100 meters away

How far is the Hostel from the bus station?

We are located on the south side of the Catholic Church on the main street in the town of la fortuna

What recreational activities can i have access to in La Fortuna?

In La Fortuna San Carlos, you can count with plenty of activities, like hikes at the national park Arenal Volcano, The Waterfall, Cerro Chato, also Horseback riding and hanging bridges

You can also reserve at the reception more extreme activities like ATV, Rafting, Rappel, and canopy

Do they have any packages for lodging and tours?

Costa Ricas Hostel Offers you special packages if you reserve at more than one of our premises, also discounts on activities like horseback, atv and hikes

Is there any night entertainment?

Inside our Hostel we have a bar that opens from 2pm to 10pm, delicious cocktail drinks and more, good music and relaxed environment, on Saturdays we have night activities with our guests with food service we do close a little later than 10pm depending on our clients

Outside the hostel in la fortuna town, there is also plenty of night activities like bars, restaurant and even a night club that is open on Saturdays

Should i take precaution walking around town?

Our staff speaks very good English and Spanish

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